|Seniors (65+) – with valid identification
(Seniors 60+ ride for FREE while EICAP/Area Agency on Aging Funding Lasts)
|Students – Student Picture ID Required||$0.75/ride|
|Children 5 years and under – Must be accompanied by party 12 years or older.||FREE|
|10-Ride Punch Card (General Public)||$17.50|
|10-Ride Punch Card (Seniors, Students, Disabled)||$7.50|
Passes and Punch Cards are available (cash or money order) from drivers at anytime. Drivers cannot make change. Passes may be purchased by mail by sending a check to the Bookkeeper at the Administrative Office. An additional $3.00 will be charged as an administration cost for processing and mailing.
People requiring a picture ID should contact Paratransit Eligibility Specialist at 208-529-1489, ext 118 or 119.
Complementary Paratransit: $3.50
Complementary Paratransit Service is origin-to-destination service for eligible individuals who are within the paratransit boundaries 3/4 mile around a fixed route bus stop. Paratransit rides must be scheduled the prior day by 4:00 p.m. The cost is $3.50 each way. In order to determine eligibility, you must call the Paratransit Eligibility Specialist at 208-529-1489, ext 118 or 119 to get an application and to make an appointment. The eligibility process and application is free.
Demand Response Service: $6.00
All one-way trips OUTSIDE the Paratransit Service area to any point within the Bonneville County urban service area, or between Paratransit Service Area and outside Paratransit Service Area. There are no reduced fares for seniors, students, or persons with ADA qualifying disabilities using the Paratransit system or the Demand-Response system. Contact dispatch for additional information.
How To Ride Fixed Routes
Riding TRPTA is easy and convenient! Just follow these simple steps.
- ARRIVE at the bus stop several minutes early as bus will not wait for you.
- A colored dot on the bus stop sign indicates the route(s) served at the stop.
- Be Patient. The bus may be late due to weather, stop lights, or boarding a
person with special needs but will not leave before the scheduled time.
- If you need help in boarding, ask the Driver for assistance including using the lift even if you are not in a wheelchair /mobility device.
- Use punch card or exact fare when boarding. Tell Driver you will be transferring to another bus. Transfers are free.
- When a block or two from your destination stop, pull the signal cord to let driver know your stop. Remain seated until bus comes to a complete stop.
- Open drinking containers are not permitted on bus.
- Lift limit is 800 pounds. For safety, mobility devices must be secured.
- Riders must pay a fare at the transfer stops (Aquatic Center or Grand Teton Mall) when remaining on the same bus they boarded. This is not a transfer.
- FTA regulations encourage riders to give up designated seats for seniors/disabled upon request of driver.
- Riders may not disturb other passengers. Drivers may remove disruptive riders from bus.
- Obey Driver at all times.
Larger animals must be on a leash and under the control of the rider at all times. They are not allowed to bark or bother any other passenger or animal. Owners shall be asked to leave bus at drivers request. Smaller animals must be in a carrying case. Riders are liable for all damages and must clean up any mess made by their animals.
Trip Cancellations and No-Show Policy
Targhee Regional Public Transportation Authority (TRPTA) understands that because TRPTA requires trips to be scheduled in advance, riders may sometimes miss scheduled rides or forget to cancel rides they no longer need. TRPTA also understands that riders may sometimes miss scheduled trips or be unable to cancel trips in a timely manner for reasons that are beyond their control. However, repeatedly missing scheduled trips or failing to cancel trips in a timely manner can lead to suspension of service.
A no-show occurs when a rider fails to appear to board the vehicle for a scheduled trip. This presumes the vehicle arrives at the scheduled pickup location within the pickup window and the driver waits at least five (5) minutes.
The pickup window is defined as fifteen (15) minutes before the scheduled pickup time to fifteen (15) minutes after the scheduled pickup time. Riders must be ready to board a vehicle that arrives within the pickup window. The driver will wait for a maximum of five (5) minutes within the pickup window for the rider to appear.
If you know that you will not need a scheduled trip, please cancel it as early as possible to make sure scheduling is available for other passengers. A late cancellation is defined as a cancellation made less than two (2) hours before the scheduled pickup time, a cancellation made at the door, or refusal to board a vehicle that has arrived within the pickup window. A late cancellation will be considered a no-show.
Circumstances Beyond the Rider’s Control
No-shows or late cancellations are not counted when there are situations beyond the rider’s control that prevent the rider from notifying us that the trip cannot be taken, such as:
- Medical emergency/hospitalization;
- Family emergency;
- Sudden illness or change in condition; or
- Appointment that runs unexpectedly late without sufficient notice
No-shows or late cancellations are not counted when the missed trip is due to TRPTA’s error, such as:
- Driver arriving and departing before the pickup window begins
- Driver arriving late (after the end of the pickup window)
- Driver arriving within the pickup window, but departing without waiting the required five (5) minutes.
Subsequent Trips Following No-Shows or Late Cancellations
When a rider has a no-show or late cancellation for a trip, all subsequent trips on that day remain on the schedule unless the rider specifically cancels the trips. To avoid multiple no-shows or late cancellations on the same day, riders are strongly encouraged to cancel any subsequent trips they no longer need that day.
Suspension Policies for a Pattern or Practice of No-Shows or Late Cancellations
TRPTA reviews all recorded no-shows and late cancellations to ensure accuracy before recording them in a rider’s account. Riders will be subject to suspension under the following conditions:
- Schedule 20 or more trips within a calendar month and have no-shows or late cancellations totaling 20% of their trips; or
- Schedule 8 to 19 trips within a calendar month and have no-shows or late cancellations totaling 40% of their trips; or
- Schedule 7 or less trips within a calendar month and have no-shows or late cancellations totaling 50% of their trips.
Initially, two warning letters will be issued to notify the rider of the no-show and ask for cooperation in scheduling the trip. If the problem continues, a progressive suspension length will be as follows:
- First Suspension will be for 5 days;
- Second Suspension will be for 10 days;
- Third Suspension will be for 15 days; and
- Four and any subsequent Suspensions will be for 30 days.
Policy for Disputing Specific No-Shows or Late Cancellations
Riders wishing to dispute specific no-shows or late cancellations must do so within fifteen (15) days of receiving warning or suspension letters. Riders should contact the Paratransit Eligibility Specialist (PES) at (208) 535-0356 ext. 118 or 119 to explain the circumstance and request the removal of the no-show or late cancellation.
Policy for Appealing Proposed Suspensions
Riders wishing to appeal suspensions under this policy have the right to file an appeal request, which must be in writing by letter or email. Riders must submit written appeal requests within thirty (30) days of receiving suspension letters. Riders who miss the appeal request deadline will be suspended from TRPTA on the date listed on the suspension notice. All suspension appeals follow TRPTA’s appeal policy.
How to Avoid No-Show/Late Cancellation Situations
- Request to have TRPTA send nightly automated trip calls to you.
- Be sure to use the correct prompt offered in the nightly automated trip calls.
- Review times and dates with the Trip Coordinator within twenty-four (24) hours of your trip to be sure you understand the pickup window and when to expect the bus.
- When you no longer need the ride, call the Trip Coordinator at 208-529-1489 immediately to let them know the ride is no longer needed.
- Remember to cancel all trips scheduled for that day. If all trips are not cancelled, you will be charged a no-show for the remaining trips on the schedule.
- Be prepared to board within five (5) minutes of the arrival of the vehicle.
Anyone with a civil rights concern can contact:
TRPTA Civil Rights Officer
1810 W. Broadway
Idaho Falls, ID 83402
208-535-0356, ext. 118
File a Title VI Complaint Form with the:
Federal Transit Administration Office/Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor – TCR
1200 New Jersey Ave., SE,
Washington, DC 20590
Title VI Complaint forms may be obtained by contacting TRPTA’s Civil Rights Office or at the following: