Rider’s Guide
The Rider’s Guide is designed to inform those who use TRPTA’s service of the processes, policies, and procedures for making reservations, using the service and what to expect while onboard or speaking with a representative.
All riders, care givers, guardians and personal care attendants (PCA) are responsible for reading, understanding and abiding by the information presented in the Rider’s Guide.
Rider’s Guide
Route Fares
| General Public | $1.75/ride |
| Seniors (62+) – May need Picture ID (Seniors 60+ ride for FREE while EICAP/Area Agency on Aging Funding Lasts) |
$0.75/ride |
| Students (18+) – Student Picture ID Required | $0.75/ride |
| Disabled – TRPTA ADA Picture ID Required | $0.75/ride |
| Children 5 years and under – Must be accompanied by party 12 years or older. | FREE |
| 10-Ride Punch Card (General Public) | $17.50 |
| 10-Ride Punch Card (Seniors, Students, Disabled) | $7.50 |
Passes and Punch Cards are available (cash or money order) from drivers at anytime. Passes or tokens may be purchased by mail by sending a check to the Bookkeeper at the Administrative Office. An additional $3.00 will be charged as an administration cost for processing and mailing. Allow 20 days for the check to clear before the requested items will be mailed.
People requiring a picture ID should contact Paratransit Administrator 208-529-1489, ext 112 or 119.
Drivers cannot make change.
Idaho Falls/Ammon Paratransit Service Area: $3.50
If you are unable to ride the fixed routes due to personal limitations, please contact the Paratransit Administrator for additional service information. Paratransit service is available for qualified individuals in the service area between Bellin Road and Ammon Road, and 33rd North and 49th South.
If you are NOT ELIGIBLE for Paratransit service due to an ADA disability, but your destination is more than 3/4 of a mile from the closest fixed route stop, then that trip is eligible for a Trip Waiver and the fare will be $3.50.
Demand Response Service: $6.00
All one-way trips OUTSIDE the Paratransit Service area to any point within the Bonneville County urban service area, or between Paratransit Service Area and outside Paratransit Service Area. There are no reduced fares for seniors, students, or persons with ADA qualifying disabilities using the Paratransit system or the Demand-Response system. Contact dispatch for additional information.
ADA Reduced FIXED ROUTE Fare Only
To qualify for the reduced ADA Route fare of $0.75, a person must submit a request for ADA eligibility status by calling 208-529-1489, ext. 112 or 119, or by contacting the Paratransit Administrator at TRPTA’s facility located at 1810 W. Broadway, Idaho Falls, ID.
How To Ride Fixed Routes
Riding TRPTA is easy and convenient! Just follow these simple steps.
- ARRIVE at the bus stop several minutes early as bus will not wait for you.
- A colored dot on the bus stop sign indicates the route(s) served at the stop.
- Be Patient. The bus may be late due to weather, stop lights, or boarding a
person with special needs but will not leave before the scheduled time. - If you need help in boarding, ask the Driver for assistance including using the lift even if you are not in a wheelchair /mobility device.
- Use token, punch card, or exact fare when boarding. Tell Driver you will be transferring to another bus. Transfers are free.
- When a block or two from your destination stop, pull the signal cord to let driver know your stop. Remain seated until bus comes to a complete stop.
- Open drinking containers are not permitted on bus.
- Lift limit is 800 pounds. For safety, mobility devices must be secured.
- Riders must pay a fare at the transfer stops (Aquatic Center or Grand Teton Mall) when remaining on the same bus they boarded. This is not a transfer.
- FTA regulations require riders to give up designated seats for seniors/disabled upon request of driver.
- Riders may not disturb other passengers. Drivers may remove disruptive riders from bus.
- Obey Driver at all times.
Animals
Larger animals must be on a leash and under the control of the rider at all times. They are not allowed to bark or bother any other passenger or animal. Owners shall be asked to leave bus at drivers request. Smaller animals must be in a carrying case. Riders are liable for all damages and must clean up any mess made by their animals.
Civil Rights
Anyone with a civil rights concern can contact:
TRPTA Civil Rights Officer
1810 W. Broadway
Idaho Falls, ID 83402
208-535-0356, ext. 110
OR
File a Title VI Complaint Form with the:
Federal Transit Administration Office/Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor – TCR
1200 New Jersey Ave., SE,
Washington, DC 20590
Title VI Complaint forms may be obtained by contacting TRPTA’s Civil Rights Office or at the following:
Title VI & ADA Complaint FormTitle VI & ADA Complaint Form – Spanish